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2.4M views · 10K reactions | Here’s the significant difference between negative and positive scripting in customer service. In this billing mock call, you'll observe two agents interacting with the same customer differently—one using negative scripting and the other employing positive scripting. 00:00 Question 00:28 Negative Scripting Call 07:54 Positive Scripting Call 11:24 Conclusion | Kwestyon | Facebook
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Are you O-positive? O-positive blood is the most common in the U.S., but also the most used to assist patients in need. We're critically short of this vital component. Please help! All donations are needed at this time; our community has less than a single-day supply of O-positive. All 6 LifeStream donor centers are open 7 days per week, please act now! Call 800-879-4484 or visit LStream.org and set your appointment. Thank you. | LifeStream Blood Bank
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