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Aberdeen Strategy & Research, a division of SWZD, has over three decades of extensive experience in independent and credible market research that helps illuminate market realities and inform business strategies.
Five Reasons Why Contact Centers Move to the Cloud
Aug 17, 2018 · A trend analysis of Aberdeen’s cloud contact center studies between 2013 to 2018 shows that adoption of cloud technology has continuously risen during this time, with varying paces each year. So, why are contact centers increasingly …
Industry 4.0 and Industrial IoT in Manufacturing: A Sneak Peek
Mar 31, 2017 · Aberdeen Group data supports that the core technology comprising Industry 4.0 has a bright (and productive) future in manufacturing. Do you know which specific companies are currently in-market to buy your product?
The Most Important Employee Lifecycle Activity You’re Not Doing
Dec 8, 2014 · You’re not alone; according to Aberdeen research, only 29% of organizations have a formal offboarding process to transition employees out of an organization. Many professionals think that in this climate, where talent gaps are growing and it becomes even more critical to hang on to talented individuals, that focusing on employees who are ...
Everything You Need to Know About Software Audits - Aberdeen …
Feb 17, 2017 · What many organizations fail to realize is that this unused software can cost their business millions. As this 2015 Aberdeen Essentials report reveals, of all the software deployed in an enterprise, 28% goes unused or barely used. This amounts to a loss of nearly $224 per PC.
Customer Experience Trends 2018 – Part 3 - Aberdeen Strategy
Feb 1, 2018 · Omer Minkara is the Vice President, Principal Analyst at Aberdeen, researching Best-in-Class practices and emerging trends in the technologies and business processes used to enhance customer experience across multiple interaction channels (e.g. social, mobile, web, email and call center).
AI Analytics Vs. Traditional Analytics: 3 Essential Differences
Dec 3, 2019 · Aberdeen Strategy & Research, a division of Spiceworks Ziff Davis, with over three decades of experience in independent, credible market research, helps illuminate market realities and inform business strategies.
Juggling the Tradeoffs Between Service Level and Inventory
Jun 29, 2016 · Aberdeen Strategy & Research, a division of Spiceworks Ziff Davis, with over three decades of experience in independent, credible market research, helps illuminate market realities and inform business strategies.
Why do B2B Buyers Struggle? The Answer is in the Data
Findings from Aberdeen & PJA’s 2018 B2B Buyers Survey. Get inside the heads of buyers as they gear up to make a purchase and see what it takes to stand out as a vendor.
The State of Marketing Technology 2016 - Aberdeen Strategy
Jan 15, 2016 · Aberdeen Strategy & Research, a division of Spiceworks Ziff Davis, with over three decades of experience in independent, credible market research, helps illuminate market realities and inform business strategies.