Operational consistency isn’t a lofty goal. It’s a requirement for running hotels at scale—and it’s highly practical. It ...

Opening on 7th May, Shangri-La Paris launches Maison Roland, a new restaurant set within the hotel's private garden ...

Buchinger Wilhelmi Marbella has announced the opening of Casa La Mariposa, the former private villa of founder Maria ...

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, and All Nippon Airways Co., Ltd. (ANA), Japan’s ...

The best chance of getting a job after university comes not just from what you know, but also from who you know, according to ...

American Express and ALL Accor, Accor’s booking platform and loyalty program, today announced an expansion of their ...

Hotel marketing budgets are under pressure from every direction. Google Ads cost more every quarter, OTA commissions keep ...

The Operations Guests Actually Feel How well-designed processes create consistent, confident service — and why that matters ...

In hospitality, consistency is the backbone of great service. Guests don’t see thepreparation, teamwork, or systems that ...

Fairfield by Marriott, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary brands, today announced the ...

The Darcy Hotel has appointed Erich Hosbach as Director of Sales and Marketing, further strengthening the boutique hotel’s ...

Millennium Hotels and Resorts New Zealand is pleased to announce the appointment of Pat Monneron as its General Sales Agent ...