Mazda is expected to launch the new CX-5 in the United States in early 2026, with the much anticipated hybrid variant to follow the next year. Pricing and availability details will be announced closer ...

The home improvement retailer has been expanding AI access to employees and tweaking tools with stakeholder input in mind.

In today's AI-driven world, AI tools for data analysis have supercharged the ability to extract meaningful insights from vast ...

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Feedback loops drive real action in customer experience — here’s how the best brands turn insight into impact.

KPIs help you and your customer stay aligned on the bigger picture—what “success” means in the context of your partnership.

Shopify reports on 8 strategies to boost customer loyalty, emphasizing subscriptions, niche marketing, personalization, and ...

In today’s competitive business landscape, an efficient Customer Relationship Management (CRM) system is not just a tool ...

Learn the top 10 factors impacting customer effort score and how to fix them. Reduce friction, improve satisfaction, and boost loyalty with actionable insights.