This monthly article series provides a top-down analysis of the consumer discretionary sector based on fundamentals and ...

In today's AI-driven world, AI tools for data analysis have supercharged the ability to extract meaningful insights from vast ...

Feedback loops drive real action in customer experience — here’s how the best brands turn insight into impact.

KPIs help you and your customer stay aligned on the bigger picture—what “success” means in the context of your partnership.

Shopify reports on 8 strategies to boost customer loyalty, emphasizing subscriptions, niche marketing, personalization, and ...

In today’s competitive business landscape, an efficient Customer Relationship Management (CRM) system is not just a tool ...

Datadog’s DASH 2025 delivered a clear message of leveraging AI capabilities in its core infrastructure observability platform. See more on DDOG stock here.

At the recent AWS Summit in Singapore, company executives and customers showcased how cloud and artificial intelligence (AI) are enabling organisations to scale, transform and tackle business ...

That means building systems where AI helps guide the customer from start to finish, hands off to a human when it makes sense, and ensures everyone involved—especially the agent—has the context ...

Through capturing customer insights, connecting the customer journey and personalising offerings, the contact centre, and its agents, can deliver the stellar customer experience that consumers expect.

This project showcases a Power BI dashboard built to analyze customer profiles for AdventureWorks Bikes. The dashboard provides key insights into demographics, income, and customer behavior to support ...