Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Inspired by the goal of continuous improvement through small steps, Working@Duke invited staff and faculty to share how they ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

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Oct 30 (Reuters) - Qantas's (QAN.AX), opens new tab chief customer and digital officer ‌Catriona Larritt will step down by the end of December, according to an internal memo seen by Reuters on ...

In the asphalt maintenance and reconstruction industry, we’re laser-focused on delivering a quality product to our clients, smooth, durable pavements that stand the test of time. But here’s a question ...

The Trump administration is removing the commissioner of the Internal Revenue Service. His name is Billy Long. He was once a member of Congress from Missouri, and he'd been IRS commissioner for under ...

The Internal & Client Service Applications (ICSA) Engineering group is responsible for creating the systems that Bloomberg uses to run the company. They interact with literally every department in the ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...