Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

In today’s rapidly evolving retail landscape, businesses must adapt to meet the changing demands of their customers. With the rise of digital commerce, customers expect seamless experiences that blend ...

Hot on the heels of Salesforce's announcement last month of artificial intelligence agents for sales, Microsoft on Monday announced it will make ten agents available in Dynamics 365 for use in sales, ...

Grid Dynamics, a digital transformation company, is well-positioned to capitalize on the growth in AI demand. While investors should not expect near-term alpha, I believe long-term gains are likely as ...

Unstructured data management company Data Dynamics Inc. today unveiled new artificial intelligence-powered self-service data management software that assists organizations in how they approach risk ...

On June 4, 2024, we introduced the latest milestone in our journey towards modernizing customer engagement: Microsoft Dynamics 365 Contact Center, a Microsoft Copilot-first contact center solution ...

In this digital world, where new advancements constantly unfold, we find ourselves more interconnected than ever. Technology has not only connected us but also empowered us to access information and ...

Navigating the B2B landscape, especially when targeting enterprise customers, demands more than just a great product or service; it requires a nuanced understanding of market dynamics, customer needs ...