Questa releases a Privacy focused AI Analytics Assistant that first anonymizes all sensitive information from documents to prevent AI training on them. AI Privacy is not an abstract academic concept ...
Educational Voice targets growing demand for animated training content as organisations shift toward video-based learning A well-produced training animation can reach thousands of employees ...
ProfileTree analysis of 1,000 business AI training programmes reveals significant readiness gaps among small and medium enterprises across Ireland and the UK. Most SMEs come to us with enthusiasm ...
It has become one of the fastest ways to improve productivity, reduce workload, and give teams practical tools they can apply ...
Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
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Employee Was Put On The Spot With A Difficult Customer, But He Handled It Without Breaking A Sweat
Not every customer comes in ready to be helped. In fact, some arrive actively ready for a fight. One employee recognized that from the moment he saw a cantankerous man fumbling with his trailer in a ...
When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...
Patrice Gaucher, Regional Director for Asia at the insurance company Ageas, is roleplaying a difficult sales conversation at his office in Hong Kong. Gaucher makes a phone call asking for the prospect ...
Customer service can make or break a company’s reputation. When a bank employee’s refusal to provide basic service backfired, a simple Yelp review triggered a chain of events no one saw coming. You’ll ...
In a Deloitte survey, 26% of leaders said their organizations were seriously exploring autonomous agents. ServiceNow, SAP, and Salesforce are among the firms that have debuted AI agents to do work ...
Jan 31 (Reuters) - A proposed class action accusing Microsoft's (MSFT.O), opens new tab LinkedIn of violating the privacy of millions of Premium customers by disclosing their private messages to train ...
The way you communicate with your customers sets the stage for how your brand is perceived. Are you friendly, formal, empathetic, entertaining, or informative? Your agent may have provided a ...
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