Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Insure.com reports that the best auto insurance for 2026 includes Travelers, GEICO, and Nationwide, with premiums varying ...

Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Speaker of the House Mike Johnson is in for a rough year as he oversees in-fighting in the Republican Party, a political ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Where RealPrize really shines is its starter package first-purchase bonus, where you can receive up to 625,000 GC, 125 SC, ...

Tesla lost its crown as the world’s bestselling electric vehicle maker on Friday as a customer revolt over Elon Musk’s ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Google has confirmed that hackers have stolen the Salesforce-stored data of more than 200 companies in a large-scale supply chain hack. On Thursday, Salesforce disclosed a breach of “certain customers ...

We list the best help desk software, to make it simple and easy to manage a single platform for answering queries from staff and/or customers. Whether your support team is working internally or in a ...

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