How is AI used in customer service today? Artificial intelligence often powers the chatbots you see on websites. These bots ...

Viral posts and clips on social media suggest the em dash is the product of AI chatbots, with some calling the punctuation mark a 'ChatGPT hyphen.' ...

For example, when asked about their thoughts on emoji usage, 45% of over-50s said that receiving a professional message with smiley faces is completely unprofessional. Conversely, 58% of Gen Z and 56% ...