PayPal and OpenAI partnerships are signalling a significant shift as conversational AI transforms financial services commerce ...

This article explores the five biggest mistakes leaders will make with AI agents, from data and security failures to human ...

After years of hype about generative AI increasing productivity and making lives easier, 2025 was the year erotic chatbots ...

This week on 60 Minutes, correspondent Sharyn Alfonsi reported on the growing concerns surrounding Character AI, an app and website that allows users to interact with AI-generated chatbots, some of ...

Artificial intelligence chatbots are very good at changing peoples’ political opinions, according to a study published Thursday, and are particularly persuasive when they use inaccurate information.

This research was funded by the Australian Research Council through the Australian Laureate Fellowship project Determining the Drivers and Dynamics of Partisanship and Polarisation in Online Public ...

Teens regularly turn to generative-AI chatbots in search of mental-health support. A report on a study said this practice is one of the most dangerous uses of the technology. Artificial intelligence ...

Every day, customers reach out to companies. They want to buy something, ask about an order, return a product, or fix a payment issue. In the past, that usually meant talking to a real person on the ...

This study examines the effects of AI chatbot communication techniques on customer satisfaction and intention to use AI enabled banking in the banking sector. D ...

More and more people are turning to ChatGPT or other AI chatbots for advice and emotional support, and it’s easy to see why. Unlike a friend or a therapist, a chatbot is always available, listens to ...

Talking to an AI chatbot in less formal language, as many people do, reduces the accuracy of its responses – suggesting that either we need to be linguistically stricter when using a chatbot, or that ...