Having a direct line of communication between our residents and LRS is a step in the right direction to improve service delivery for Aledo,” said Michael Chausse, Aledo city administrator.

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

ABUJA: The Federal Government has charged personnel of the Nigeria Immigration Service NIS to continue to offer excellent services to its clients, declaring that efficient customer service is a right ...

The Multimedia Group Limited (MGL) has thanked its clients as the corporate world marks World Customer Service Week in October. The company has already expressed its gratitude to a number of clients ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

The most successful organisations today anticipate their customers’ needs and answer important questions before they are even asked. This is proactive CX, and it’s the new standard for leading brands.

Research firm J.D. Power has added another study to its laundry list of studies. This new one is the J.D. Power China New Energy Vehicle Customer Service Index (NEV-CSI) Study, measuring new car ...

Cadillac ranks third in customer satisfaction for the Premium Brands segment in the annual J.D. Power 2025 U.S. Customer Service Index (CSI) Study, putting it well above average and matching its ...

Let’s think through a hypothetical purchase journey. An individual is in the market for an air purifier, and she starts off by searching for [best air purifiers] in Google. Your ad shows up in results ...

Electronics manufacturing giant Casio admitted that security failings resulted in the personal data of employees, customers and business partners have been leaked online following a ransomware attack.

A scam targeting air travelers dealing with flight problems at airports is circulating and the Federal Trade Commission is warning consumers. Scammers are scouring social media posts of upset ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...