New AI-powered capabilities, rising adoption, and strategic customer wins reinforce 8x8’s position as a global leader in intelligent customer experience CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

Former Google CEO Eric Schmidt was among Anthropic’s first investors. He’d met Amodei through his then-girlfriend and now ...

New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs WALTHAM, Mass.--(BUSINESS ...

Marketing leaders must evaluate AI tools based on specific use cases, integration needs and ROI to guide 2025 investment ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Frequent redesigns may look modern, but they can erode trust, confuse users and damage long-standing customer relationships.

The true center of your DX stack isn’t a system. It’s the screen where your customer experiences what you built. That’s where your strategy is accepted or rejected, often in seconds. Customers don’t ...