The costs of AI are becoming a greater concern for corporate leaders as economic uncertainty continues to take a toll. According to Salesforce’s CIO AI Trends research, 90% of CIOs report that ...

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If your loyalty strategy still revolves around points and perks, it’s time for an update. Consumer allegiance is no longer built on convenience alone—it’s driven by alignment. Shoppers are ...

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Mark Stouse has been described by another CEO using a Venn Diagram spanning the perspectives of the CEO, CFO, CMO, CRO, and CDO. He held senior roles for 25 years in large complex corporations, during ...

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Twilio today unveiled new features for its customer experience platform to deliver personalized experiences before, during and after engaging with a business Central to this is an enhanced Twilio ...

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