Wema Bank, Nigeria’s foremost innovative financial institution and the pioneer of Africa’s first fully digital bank, stands ...

Altice USA has restored access to MSG Networks on its Optimum TV platform after all sides reached a new carriage agreement on ...

“The collision center called daily for almost a week with odd reports – a minor scratch during reassembly, waiting on parts, ...

Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a ...

Superior doesn't have many options when it comes to internet service providers, but this Wisconsin city still has plenty to ...

Experts say the layoffs of roughly 7,000 IRS probationary workers likely mean the end of the agency's plans to go after ...

The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum" wait time idea mentioned in an ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

As the head of customer service technology initiatives, Kakani has been instrumental in transforming how healthcare providers and patients engage with customer service. Leveraging artificial ...

Traditional customer service at its end? As businesses look to expand beyond basic customer service, AI agents are transforming into comprehensive partners. Rather than merely responding to ...