In today’s competitive business landscape, an efficient Customer Relationship Management (CRM) system is not just a tool ...

Creating an effective customer health score and supporting dashboard is not a one-time project. It requires significant strategic planning behind the scenes and will need iteration as your company and ...

Dashboards for Customer-Facing BI The key objective for every CRM system is to view a holistic profile of each customer -- one that provides information to manifest positive customer relationships.

B2B Social Media Dashboard: A Powerful Tool To Uncover Key Customer Insights For many B2B marketers, social media is still a bridge too far. Because it’s a broad concept—there are so many ...

Following the iOS 18 update, many more phones have RCS. Now marketers can reach these users with rich content. The post Sinch introduces RCS features in Customer Dashboard appeared first on MarTech.

A customer experience dashboard is essential for success, so learning how to make one will vastly improve your CX outcomes.

State of Service 2022 worldwide report gathered insights from over 8,000 customer service professionals to determine how service organizations continue to adapt to an ever more digital-first ...

It’s Time To Think Beyond The Dashboard Dashboards have their place for knowledge workers, but they don’t always translate well into a retail environment or on a factory floor.

This article examines two of those three key building blocks: data and analytics. Many marketing organizations recognize the need for a marketing dashboard. They have reporting capabilities within ...

Enhanced online booking tool with additional functionality e.g. new customer dashboards and rolled out module 1 of next gen IT systems, which consisted of a best-in-class telephony platform.