Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Summit Flight Training opened Oct. 30, 2021. Since, many have taken to the sky with what they’ve learned — from weekend hobby ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Whether you’re evaluating AI upskilling platforms or building internal corporate AI training programs, this hierarchy ...

Earlier this month, a DoorDash driver was caught on camera dropping a chicken wing onto the concrete before picking it up and ...

A clear-eyed look at the $800 billion returns cycle: how it formed, where it fails, and what retailers must fix to prevent ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Northern Ireland digital agency reaches milestone as UK small businesses accelerate AI adoption efforts SMEs need to achieve similar outcomes with a fraction of enterprise resources. Our training ...

ProfileTree analysis of 1,000 business AI training programmes reveals significant readiness gaps among small and medium enterprises across Ireland and the UK. Most SMEs come to us with enthusiasm ...

Educational Voice targets growing demand for animated training content as organisations shift toward video-based learning A well-produced training animation can reach thousands of employees ...

Now that New Year's is over, perhaps one of your resolutions was to find a new job. January is a peak period for job ...

About 250 youths have been empowered with vocational training skills by the Nigeria Content Development and Monitoring Board ...