Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process complex information, reason through nuanced problems, and take decisive action ...

The year 2026 is poised to mark a turning point for AI agents in the enterprise. After several years of hype and ...

Uncovering Technological Breakthroughs, Industry Applications, Regulatory Challenges, and Strategic Opportunities in the Finance, Healthcare, Customer Service, and Enterprise Automation Sectors"Boston ...

“While travel agents are unlikely to be cheaper than fly-and-flop packages found online, for further afield or more complex ...

This article explores the five biggest mistakes leaders will make with AI agents, from data and security failures to human ...

Surveys suggest that, in an 8-hour workday, the average office worker is only productive for about 2 hours and 53 minutes.

A Swiggy delivery agent was seen working while carrying his young son, touching many hearts. The incident sparked discussions ...

The consumer champion surveyed over 2,500 holidaymakers — all of whom have used a traditional high street travel agent over ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

In the north of England, Althams Travel also impressed with “seamless booking experiences” and a “high level of customer care ...