Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

The report, issued in response to a July inquiry from Sen. Elizabeth Warren (D-Mass.), examined how SSA calculates its call wait-time data.

The Social Security Administration Office of Inspector General said the agency’s average speed of answer was only seven ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process complex information, reason through nuanced problems, and take decisive action ...

Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...

By the time it did, it was no longer his. Within six minutes, more than N255,000 vanished from his account through multiple ...

Nigerian businesses face downtime, data loss, and poor support from local web hosting services, forcing them to seek foreign ...

Oxylabs requires more technical expertise than other proxy services, but its data collection tools are unmatched in the space ...

The incorporation of machines into services that were previously provided by humans improves efficiency, but risks ruining ...

Others leverage AI to monitor customer journeys, identify pain points, and provide seamless virtual assistance. These ...