Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Account managers have long been seen as essential. But in many cases, they’re unintentionally creating friction instead of ...

Salesforce released data indicating a robust consumer appetite for shopping during the 2025 holiday season with agentic ...

The quick-service restaurant industry is at a critical inflection point and is undergoing a significant transformation. As ...

Welcome back to Reputation Management! We are again revealing the underbelly of local automotive retailers—places like car ...

Gain Corporation is rated a hold after exceeding my initial price target and experiencing a sharp post-earnings selloff.

Professor Watson announces the opening of enrollment for the next session of Ethics in the Workplace, a specialized course ...

Scarborough residents are largely satisfied with life in town, but they’re worried about the pace and scale and rapid pace of ...

Assurant, Inc. (NYSE: AIZ), a premier global protection company that safeguards and services connected devices, homes, and ...

British Airways is making a move many regular flyers never expected: it is removing the traditional hot breakfast service on ...