Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...

Salesforce released data indicating a robust consumer appetite for shopping during the 2025 holiday season with agentic ...

Welcome back to Reputation Management! We are again revealing the underbelly of local automotive retailers—places like car ...

The quick-service restaurant industry is at a critical inflection point and is undergoing a significant transformation. As ...

Gain Corporation is rated a hold after exceeding my initial price target and experiencing a sharp post-earnings selloff.

Professor Watson announces the opening of enrollment for the next session of Ethics in the Workplace, a specialized course ...

Scarborough residents are largely satisfied with life in town, but they’re worried about the pace and scale and rapid pace of ...

British Airways is making a move many regular flyers never expected: it is removing the traditional hot breakfast service on ...

Assurant, Inc. (NYSE: AIZ), a premier global protection company that safeguards and services connected devices, homes, and ...

Artificial intelligence continued to have a big impact of information management in 2025. Also selected are case studies and CDO interviews that show the enduring value of good data management.

The precautionary Boil Water Advisory for 26 addresses on East Allen Street, South Grant Street, South Henderson Street, East ...