(WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM Group for the ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi” on ...

Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

AI-powered knowledge bases significantly improve call center efficiency by providing agents with instant access to accurate and up-to-date information. "AI allows call centers to build knowledge ...

Muscatine Art Center is participating in Blue Star Museums, giving free admission to currently serving U.S. military personnel and their families. The free admission runs from Armed Forces Day on ...

UPDATE: Chicago police have confirmed a man was killed after being struck by a Blue Line train Saturday. The updated story can be found here. The Chicago Transit Authority confirmed Blue Line ...

MUSCATINE, Iowa (KWQC) - The Muscatine Art Center will be participating in the Blue Star Museum program over the summer. The Blue Star Museum programs provides free admission to currently serving ...

Sean “Diddy” Combs’s federal sex-trafficking trial continued on Day 5, Cassie Ventura, Dawn Richard and special agent Yasin ...

Wednesday morning state Auditor Rob Sand made a stop in Davenport to talk to voters about his campaign for Governor. Homeowners and contractors planning outdoor projects this spring now have an ...

Blue Yonder, the world leader in end-to-end digital supply chain transformation, launched several new solutions and showcased its vision to build the supply chain of the future at ICON 2025, its ...

In this audiobook clip provided exclusively to USA TODAY, neighbors Barb Fletcher and Rich Kovach call 911 after Renner's nephew ran to their house for help. Fletcher, who is medically trained ...

Improving the contact center experience means empowering agents ... of the most effective call center improvement strategies because they give businesses a direct line to what customers are ...