Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company ...

Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...

Employee experience (EX) has been a hot topic since the start of the pandemic, but there is still a clear divide between organizations that have invested in a comprehensive strategy and those that ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Genesys(R), a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar(TM): Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...

Artificial Intelligence (AI) is revolutionizing industries at an unprecedented pace, especially in the hard-hit manufacturing space. From supply chain automation to predictive maintenance, ...

Only 1 in 5 workers say their employers offer the right conditions for enabling professional growth, but more than half want to develop with their existing employer. It’s no secret that engaged ...

Listen to this episode on the player below or subscribe for free on YouTube or Spotify. The Center for Digital Government’s Teri Takai sits down with HP’s Todd Gustafson and Larry Meadows to discuss ...

Forbes contributors publish independent expert analyses and insights. I write about the evolving world of work and women’s place in it. One of the most important developments to occur during the ...