Libraries at public colleges are significantly more likely than those at private colleges to offer reference help to users who initiate their requests electronically. Though three-quarters of all ...

If you are thinking about or are in the early stages of building a virtual reference service for your library, implementing a Virtual Reference Companion (VRC) Resource is a great place to start. I ...

Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...

The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act (LSTA) funds for year two of the state’s innovative KnowItNow 24x7 (www.knowitnow.org) virtual ...

This is a preview. Log in through your library . Abstract This exploratory study investigated the help-seeking preferences of library users at two large urban universities in Toronto. Reference desk ...

This is a time of transition in academic libraries. Core functions -- like reference services, collection development, and preservation -- are being rethought and redefined as libraries move from ...