If you want a perfect illustration of how easily a crisis can materialize in your organization, look no further than Monty Python’s famous skit explaining that “nobody expects the Spanish Inquisition.

On his deathbed in Veracruz, Mexico, a man accused his acquaintance of this act of blasphemy: “Usar dentro de los Zapatos, unas Ymagenes que le parecieron de Santos.” The accusation, translated from ...