For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent. The ...

The Washington Department of Licensing recently corrected a technical glitch that caused its automated phone system to answer Spanish-language requests in English with a Spanish accent.

Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in Spanish. But when they selected the Spanish self-service option, the first ...

SEATTLE (AP) — Press 2 for Spanish … accent? For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking ...

SEATTLE — Press “two” for Spanish ... accent? For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice ...