Sentiment analysis produces estimates of the attitude or tone present in a natural language excerpt. Often these estimates will fall along a single dimension, a continuum from purely negative to ...
In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Sentiment analysis, also known as opinion mining, has been a part of the technological ...
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XRP social sentiment hits extreme negativity—a historical setup for a reversal?
Quick Read XRP sentiment hits extreme fear at 24 while institutional ETFs accumulated $424M in December alone, and $1.3 billion in 50 days. Machine learning models achieve 70-91% accuracy predicting ...
Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...
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