Social-media users were heart-warmed by the touching gesture in the viral post, with one saying, "that's so kind of them." ...

The demise of room service may be exaggerated. Sure, it's true that hotels appear to be scaling back or eliminating options. The New York Hilton Midtown made the news last week for its plans to ...

4. High touch service is timeless. In the end, services and amenities exist because of customer demand, and it is still thrilling to be able to order everything from a steak to a hot fudge sundae ...