The great resignation and quiet quitting in 2022 have brought us a seemingly-endless onslaught of call center issues, such as poor call center customer experience (CX) and higher operating costs.

SQM research shows that 88% of people have stopped doing business with a company due to poor call center customer service. That statistic alone should be motivating to ensure that a call center is ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout. No matter your industry, call center burnout is an ...

High Call Center Queuing Times? 5 Causes With Easy Fixes Your email has been sent Discover the best ways to get call center queuing times under control without telling agents to work harder. Long hold ...