What are your assumptions about difficult people at work? Considering their possible motivations can change your perspective.

You may recognize this type of employee. He constantly complains, rolls his eyes, sighs, moans, bad-mouths his supervisor, and management in general, maliciously gossips and trashes the morale and ...

In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...