In 2024, California Pizza Kitchen dispatched a driver to deliver an order of mac and cheese to a customer’s home. The only issue: CPK forgot to include the pasta. There was macaroni; only cheese. The ...

Finding your people shouldn’t put you in debt.

When you make a mistake at work, tell your boss immediately, own it completely, and come prepared with a solution—not just an apology. Dave had been in his first marketing role for six months when he ...

A 23-year-old woman was left shocked after her GrabFood order allegedly disappeared just one minute after it was marked as ...

When the tip and total don't match, restaurants have to make a call. Here’s how those decisions usually play out. Darron Cardosa is a food service professional with over 30 years of restaurant ...

You’ve likely heard it. I know I’ve heard it. And—maybe—just maybe you’ve regrettably used this phrase from time to time when you didn’t know what to say in response to a mistake that either you or ...

Thirty years ago at The Plain Dealer, when reporters made mistakes in stories, they appeared only in print and we’d publish ...

The Pittsburgh Steelers made some incredible runs in the mid 2000s and were fortified by some legendary defensive units, great coaching, and a young franchise quarterback in Ben Roethlisberger.

There’s an old children’s book where a little piggy says, “When I make a mistake, I pick myself up.” Like the piggy, this is how we want to view mistakes: Mistakes are part of life, and they can be ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. You’ve likely heard it. I know I’ve heard it. And—maybe—just maybe you’ve regrettably used ...