In a restaurant or on a subway bench, you sometimes find yourself eavesdropping on snippets of conversation. When voices rise ...

A video from Smartish Stuff offers three tips for avoiding awkward lulls in conversations and never running out of things to ...

How to make other people feel heard and understood. When was the last time you practiced your active listening skills? HBR contributing editor Amy Gallo says it is a skill you need to practice. In ...

Ever since she was appointed president of Smith, Sarah Willie-LeBreton has been asked to do a lot of talking about herself. “It’s only natural,” she says. “When you start a new job, people want to ...

Listening to a good interview on a podcast makes conversation feel deceptively simple. People just talk, after all, right? Three years of listening taught me otherwise. I recently wrote a book, ...