Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Oscar Alban: The real value of IP is that it provides the ...
PUBLISHER’S NOTE: Please note that, as of 9/29/03, all of your valued Network World Fusion newsletters will be delivered to you from nwfnews.com. If you use filters to manage your newsletters based on ...
With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...
PUBLISHER’S NOTE: Please note that, as of 9/29/03, all of your valued Network World Fusion newsletters will be delivered to you from nwfnews.com. If you use filters to manage your newsletters based on ...
Avaya in September debuted a new version of IP Office, its primary unified communications offering for small and midsize businesses. The update, IP Office Release 5, is software that can be customized ...
Converged voice/data WAN projects and applications are helping customer call centers of all sizes lower costs and become more efficient. The benefits include savings on long-distance and local phone ...
Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Kevin McPartlan: The value of IP, specifically VoIP, in the ...
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