UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...
Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...
The Social Insurance Bank (SVB) recorded a significant decline in customer complaints during 2025, registering 133 complaints ...
Travel companies are turning to generative AI to respond to complaints and negative reviews. But it's controversial in an industry that prides itself on personalized service, reports CNBC's Travel ...
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RBI asks internal ombudsmen to ensure fair resolution of customer complaints; reduce escalation
RBI Deputy Governor Swaminathan J urged Internal Ombudsmen to ensure that customer complaints are resolved in a meaningful, ...
Parliamentary and Health Service Ombudsman Paula Sussex calls on departments to make better use of the insights they already ...
Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...
SRA consults on new complaints handling rules for solicitors and firms, working with the Legal Services Board, as complaints hit a record 41,000.
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