Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

Opinion Research Corp. of Princeton said today that in its latest “Ouch Point” study, one in five U.S. respondents, or 20 percent, cited “hard to understand representatives with thick accents” as ...

It’s not just you: More U.S. customers than ever before report experiencing product and service problems. Subscribe to read this story ad-free Get unlimited access to ad-free articles and exclusive ...

ELK GROVE VILLAGE, Ill. (CBS)-- A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers. As CBS 2's Tim ...

For many hospitals, recording phone calls with patients about complaints or payment issues can promote better customer service, according to a report from National Patient Account Services. Having the ...

This May, the Financial Ombudsman Service (FoS) reported a 67% year-on-year spike in consumer complaints, with 141,846 lodged in the last six months of the year alone. Of all the sub-sectors, it was ...