AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

AI agents are moving rapidly from experimentation to everyday business use, but choosing the right platform can feel ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire, dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings ...

Amazon is turning its sprawling cloud, retail, and logistics empire into a test bed for a new generation of AI agents that do ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...

As somebody whose profession revolves around scientifically studying how and why people are persuaded, I'm often asked if there are any persuasion tactics that are guaranteed to get people to say "yes ...

Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. (Getty Images) For airline customer service workers, the ...