Business executives must be ready for a bumpy ride throughout 2021, perhaps for several years. Uncertainties abound around international trade, supply and demand and how open national economies will ...

Have you scratched your head from time to time at how some communications sent en masse to consumers (from credit card companies, utilities, fintech, wealth management, health insurance, and on and on ...

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the general availability of Quadient Inspire R14, the most ...

“Improving customer loyalty” has been the call center charter since its inception. But as economic and regulatory pressures continue to squeeze the marketing enterprise, the need to ensure customer ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM) by unifying multiple communication channels, announced ...

These days, there’s a lot of talk about what you should and shouldn’t do as a business to woo new customers and keep existing ones happy. Just read any one of the many marketing-friendly guides out ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

Tech company customers are often like Fight Club—they don’t want to talk about vendor relationships! This presents a problem for those of us who wish to source and use customer names, profiles, and ...

Across the world, large retail stores and small businesses alike are shutting their doors. International flights and sporting events, conferences and concerts (and everything in between) are being ...