Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

Drexel University’s Office of Research & Innovation (ORI) is committed to maintaining the highest standards of quality and research compliance consistent with best practices for quality, integrity, ...

The QA/QI Program was developed to ensure that research being done on campus meets compliance requirements of the regulations that govern them, and also to educate and assist CU's dedicated faculty in ...

Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations. Contact ...

Blackline Safety Corp., a global leader in connected safety technology, has announced a major expansion of its quality assurance (QA) program. As part of the expansion, the company has increased its ...

Purdue University’s is launching two new online professional development certificates that cover foods’ impact on human health and food safety: the Foods for Health online certificate and the Food ...

What started as a grassroots effort to reduce injection-site lesions in beef has evolved into one of the most comprehensive training programs in the cattle industry. On their weekly Cattle Chat ...