Amdocs has rolled out Smart Agent Desktop, a new product that gives contact center agents visibility into back-end applications and provides guidance on decision making processes related to calls. It ...
ONLYOFFICE has integrated the technology very differently. DocSpace 3.6 and Desktop Editors 9.2 gives you the totally optional ability to use an AI agent. The agent works directly within your apps to ...
eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...
Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds real-time, step-by-step visual guidance directly into the agent desktop. By ...